The Upper House in Stoke-on-Trent, West Midlands, England

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The Upper House

Hotel

The Upper House, The Green, Stoke-on-Trent, West Midlands, England ST12 9AE, GBMap

9.4/10

Excellent

341 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

check-in

Jul 12, Sun

check-out

Jul 13, Mon

nights

guests

2 Guests

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Standard Double Room

Free Breakfast | Free Cancellation

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Standard Double or Twin Room

Free Breakfast | Cancel before Jul 15 at 11 PM, you'll get full refund.

2 single

Sleeps 2

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Standard Queen Room

Free Breakfast | Cancel before Jul 15 at 11 PM, you'll get full refund.

1 double

Sleeps 2

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Standard Twin Room

Free Breakfast | Free Cancellation

Sleeps 2

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Standard King Room with Balcony

Free Breakfast | Cancel before Jul 15 at 11 PM, you'll get full refund.

1 double

Sleeps 2

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Executive Double or Twin Room

Free Breakfast | Cancel before Jul 15 at 11 PM, you'll get full refund.

2 single

Sleeps 2

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Executive Queen Room

Free Breakfast | Cancel before Jul 15 at 11 PM, you'll get full refund.

1 double

Sleeps 2

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Standard Double Room with Balcony

Free Breakfast | Cancel before Jul 13 at 10 PM, you'll get full refund.

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Classic King Room with Sofa

Free Breakfast | Cancel before Jul 15 at 11 PM, you'll get full refund.

1 double

Sleeps 2

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Classic Triple Room with Sofa

Free Breakfast | Non Refundable

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Classic Triple Room

Free Breakfast | Cancel before Jul 13 at 5 PM, you'll get full refund.

Sleeps 3

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Executive Double Room

Free Breakfast | Cancel before Jul 13 at 10 PM, you'll get full refund.

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Amenities

Pets friendly

Family friendly

Free Wifi

Location

The Upper House, The Green, Stoke-on-Trent, West Midlands, England ST12 9AE, GBView in Google Maps

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Stay information

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include a picnic area and a banquet hall.. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and 3 meeting rooms. Free self parking is available onsite..

Things to know

Check-in15:00 - 05:00

Check-out00:00 - 11:00

Dates and times refer to property's local time

Check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

Optional fees: Early check-in fee: GBP 20.00 (subject to availability)Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Only registered guests are allowed in the guestrooms. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisherThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 5:00 AM. . Check out: 11:00 AM.

Know before you go

Only registered guests are allowed in the guestrooms

Reviews

9.4/10

Excellent

341 reviews

Gillian

1 month ago on Hotels.com

10/10

Lovely hotel with beautiful country views. Comfy beds and the cooked breakfast was very good.

Sally

1 month ago on Hotels.com

8/10

The Upper House is in an idyllic setting, the outdoor space is beautiful, with plenty of parking. The property is traditional with some lovely features but could do with some updating, especially in the bedrooms. The gentleman on reception was lovely and really helpful, the rest of the staff were young and quite inexperienced and were in need of a mature experienced Manager to guide them. The restaurant food on the evening was of a good quality and well presented, the restaurant itself would benefit from updating and a thorough clean. The bedrooms were tired and unfortunately quite dusty. With a period property there are more areas to gather dust such as chandeliers, intricate wall sconces and decorations. The bed was old and creaky when you turned over in the night. The bathroom had been updated but unfortunately the sink had been fitted with a tap which would work well in a bath, but the water came out at an angle that missed the sink altogether if turned on fully. The cleaning of the bathroom was not thorough and there were some questionable stains in the hinge of the toilet seat and behind the toilet seat. The base bed sheet had a stain on it. The breakfast was well presented and enjoyable, however we were charged for my poached eggs on toast as they were not a menu item! I should’ve ordered the eggs Benedict without the hollandaise! Overall we had a very pleasant stay, and with some staff training and a thorough clean would return and recommend to others.

Joanne

1 month ago on Hotels.com

10/10

Helpful and friendly staff. Really good breakfast. Hotel set in beautiful surroundings.