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Hotel Santa Maria de las Aguas Peñol

Hotel
Kilometro 7 Via Peñol-Guatape, 50Mts Antes del Restaurante el Llanerito, El Peñol, Antioquia 053857, COMap
7/10
Good
39 reviews

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
Jul 14, Tue
check-out
Jul 15, Wed
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.
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Amenities

Family friendly
Pool
Hot tub
Free breakfast
Kitchen
Free Wifi

Location

Kilometro 7 Via Peñol-Guatape, 50Mts Antes del Restaurante el Llanerito, El Peñol, Antioquia 053857, COView in Google Maps
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Stay information

Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite..

Things to know

Check-in15:00
Check-out12:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Check-in time starts at 3:00 PM Contactless check-in available Express check-in available Minimum check-in age: 18

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

. Policies: If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 9:00 AM to 8:00 PM.Only registered guests are allowed in the guestrooms. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. . Check out: 12:00 PM.

Reviews

7/10
Good
39 reviews
S
Safia
5 months ago on Hotels.com
hotels.com
8/10
We loved the place. It is very beautiful and green, and we wish we could have stayed for more than one night. The scenery is amazing. We will definitely book again and recommend it to our friends. Breakfast was normal. There was a pool but we didn’t use it.
M
Marvin
10/10
Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter
A
Andrew A
33 months ago on Expedia
expedia
2/10
I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional.

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